Psychiatric Emergency Services

Skilled, compassionate support for individuals facing a crisis, where it’s needed, when it’s needed.

Counselor and client in Psychiatric Emergency Services

If you are experiencing a mental health or emotional crisis, please call (800) 640-5432 to speak to an Advocates crisis clinician. We are available to help 24 hours a day, every day.

Too often people experiencing mental health or emotional crises feel alone, but Advocates Psychiatric Emergency Service (PES) team is always available to offer skilled, compassionate support and connections to resources and services during difficult times. Our multidisciplinary staff provides mobile crisis intervention where it’s needed, when it’s needed – 24 hours a day, 365 days a year, at Advocates clinics, in homes and schools, or other community settings.

Our approach to crisis stabilization and resolution focuses on engaging individuals and, when appropriate, family members or other supportive people in their lives. Together we coordinate the most effective and personalized treatment as soon as possible. A team of nurses, social workers, peer specialists, and mental health providers prioritizes personal preferences, goals, and safety, while respecting cultural diversity. Advocates PES serves individuals of all ages in 30 Boston communities, regardless of ability to pay.

We strive to meet individuals in the least restrictive setting possible, making every effort to honor dignity, respect rights, and provide as many real choices as we can. To that end, hospital emergency rooms are limited to special circumstances, based on risk factors and requests by the individual.

Individuals in crisis are not alone – Advocates is ready to help. We believe early and effective intervention paves the road to recovery and growth.


Communities We Serve

East Area - (800) 540-5806

Acton, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Lexington, Lincoln, Littleton, Maynard, Stow, Waltham, Watertown, Wilmington, Winchester, Woburn

West Area - (800) 640-5432

Ashland, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough.

Eligibility

We contract with and accept most MassHealth and most private health insurance plans. No one residing in the communities we serve will be denied services, regardless of ability to pay.

Related News/Updates

Virtual Support Groups

Advocates is now offering several virtual support groups via Zoom. These include mental health support groups as well as social and recreational groups. Facilitated by members of Advocates Peer Specialist team, these support groups are open to anyone in the community, not just individuals served by Advocates, and participation is confidential.

COVID-19 Discussion Groups

In these groups, people experiencing feelings of isolation, distress, and uncertainty can find support from others encountering similar challenges.